Course Duration – One day
Benefits Of Telephone Skills Course
Whether you're in a customer facing focused role or in a business that handles a lot of internal calls, telephone skills are very important. This one day Telephone Skills course is perfect for those who are responsible for answering the telephone and making calls on behalf of their business and who are the first point of contact for their customers and suppliers.
Our comprehensive Telephone Skills course covers telephone etiquette, customers and their expectations and much more besides. Please check out our course content for more information.
After attending this course the trainees will learn who customers are, what customers want and how to confidently and assertively keep your customers satisfied. The day will involve group sessions and role play activity in a fun workshop style environment.
Insight IT specialise in on-site training and can come to you to run our Telephone Skills course. If you want specific training for your staff, we would be glad to customise this course to your needs, adding or removing topics as necessary.
Customers and their expectations
- Why are customers important?
- Communicating with the customer
What is assertiveness
- Assertive communication
- Assertive techniques
- How to handle a complaint call
- Self Confidence and self esteem
- Self-confidence tips
There are no prerequisites for this course.